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FAQ’s – The Style Service
JOINING THE STYLE SERVICE
CAN I COMBINE MINE AND ANOTHER ADULT ONTO A SHARED PLAN BECAUSE I ONLY NEED 1 PAIR?
DOES MY WARDROBE HAVE TO CONTAIN ONLY PRESCRIPTION GLASSES?
CAN I COMBINE A CONTACTS BY MAIL PLAN AND THE STYLE SERVICE PLAN AS 1 PAYMENT?
CAN I JOIN THE STYLE SERVICE IF I’M NOT A UK RESIDENT ANYMORE BUT STILL HAVE A UK BANK ACCOUNT?
IS IT POSSIBLE TO COMBINE MULTIPLE OFFERS & PROMOTIONS ON MY STYLE SERVICE PLAN? EG 50% OFF MY 2ND PAIR?
CAN I HAVE A RAY-BAN COMPLETE PAIR, WITH THE FIXED PRICE ON THE PLAN?
CAN I JOIN THE STYLE SERVICE WITH MULTIPLE PLANS REGARDLESS OF WHICH STORE I SIGN UP IN?
LENSES
CAN I HAVE AUTHENTIC CHANEL/OAKLEY/RAY-BAN LENSES?
I CURRENTLY HAVE SINGLE VISION LENSES IN MY STYLE SERVICE WARDROBE HOWEVER, I HAVE NOW BEEN ADVISED I NEED VARIFOCALS, DO I GET A FREE UPGRADE?
CAN I HAVE ADDITIONAL PRESCRIPTION LENS ADD-ONS AT NO COST WHEN I GET TO REGLAZE MY GLASSES OR SUNGLASSES?
REFRESHING MY COLLECTION & REGLAZING
WHEN CAN I CHANGE MY NON-PRESCRIPTION SUNGLASSES?
I WOULD LIKE TO GIVE MY NON-PRESCRIPTION SUNGLASSES ON MY STYLE SERVICE PLAN AS A GIFT, ARE THERE ANY RESTRICTIONS?
MY PRESCRIPTION HASN’T CHANGED, WHAT ARE MY OPTIONS?
I HAVE BROKEN OR LOST MY GLASSES OR SUNGLASSES CAN I COME IN EARLY TO UPDATE MY WARDROBE?
IS THE FREE REGLAZE EVERY 2 YEARS OPTIONAL?
DO MY GLASSES OR SUNGLASSES HAVE TO BE IN A GOOD CONDITION WHEN I’M DUE FOR AN UPGRADE?
IS THERE A TIME LIMIT FOR WHEN I CAN HAVE MY FREE REGLAZE?
AT WHAT POINT CAN I ADD OR REMOVE A PAIR OF STYLE SERVICE PLAN GLASSES OR SUNGLASSES FROM MY WARDROBE?
CAN SOMEONE ELSE TAKE UP MY UPGRADE PAIR?
CAN I VISIT ANY N1 EssilorLuxottica OPTICIANS TO ADD A NEW PAIR OF GLASSES OR SUNGLASSES TO MY WARDROBE AND EXTEND MY PLAN EVERY YEAR?
PAYMENTS & RETURNS
IS THERE A MINIMUM SPEND?
DO I GET CHARGED INTEREST ON MY PLAN?
AM I REQUIRED TO MAKE MY FIRST PAYMENT WHEN I VISIT THE STORE?
CAN I REDEEM MY EDENRED OR NHS VOUCHER TOWARDS MY STYLE SERVICE PLAN?
CAN I REDEEM THE ANY VOUCHER I WAS SENT THROUGH EMAIL LIKE MY £50 BIRTHDAY VOUCHER?
IS IT POSSIBLE TO USE MY N1 EssilorLuxottica GIFT CARD TOWARDS THE MONTHLY PAYMENTS OR TO REDUCE THE TOTAL PLAN?
CAN ANOTHER ADULT APPLY FOR CREDIT FINANCE FOR DIFFERENT ADULT?
I JUST BOUGHT MY NEW GLASSES FROM N1 EssilorLuxottica OPTICIANS, WITHIN THE LAST 30 DAYS, IS IT POSSIBLE TO RETURN THE GLASSES AND MOVE ONTO THE STYLE SERVICE?
CAN I RECEIVE A FULL REFUND IF I CANCEL WITHIN THE 30-DAY COOLING OFF PERIOD?
CAN I CANCEL ANY TIME AFTER THE 30-DAY COOLING PERIOD WITHOUT A PENALTY?
I CAN NO LONGER AFFORD TO KEEP UP WITH MY MONTHLY PAYMENTS, WHO DO I SPEAK TO?
HAVE I GOT THE OPTION TO CHANGE MY FRAMES OR SUNGLASSES WITHIN THE 30-DAY COOLING OFF PERIOD?
IS THERE ANOTHER CREDIT CHECK WHEN I SELECT A NEW PAIR OF GLASSES OR SUNGLASSES EVERY YEAR?
DO MY GLASSES & SUNGLASSES COME WITH A GUARANTEE?
WARRANTY, GUARANTEE & THE QUALITY PROMISE AS PART OF THE STYLE SERVICE
DO MY GLASSES & SUNGLASSES COME WITH A GUARANTEE?
DO MY GLASSES & SUNGLASSES COME WITH THE 1-YEAR BREAKAGE PROTECTION GUARANTEE AS PART OF THE QUALITY PROMISE?
IS MANUFACTURE WARRANTY STILL APPLICABLE ON PAIRS NO LONGER IN MY STYLE SERVICE PLAN?
COMMUNICATION & MARKETING CONSENT
WILL MY INFORMATION BE USED FOR MARKETING OR SHARED WITH 3RD PARTY COMPANIES?
WILL I GET A REMINDER FOR MY NEXT VISIT?
RECYCLING & CHARITABLE DONATIONS
WHAT HAPPENS TO THE FRAMES I RETURN?
CAN I REFUSE TO REMOVE ANY OF MY PAIRS FROM THE WARDROBE FOR RECYCLING?
FAQS - KIDS STYLE SERVICE
CAN MY CHILD HAVE MORE THAN 1 FREE REPLACEMENT?
CAN MY CHILD CHOOSE AN ADULT FRAME AND PAY £3 A MONTH?
CAN MY CHILD JOIN THE PLAN IF THEY DON’T RECEIVE AN NHS VOUCHER BECAUSE WE LIVE OUTSIDE OF THE UK?
CAN MY CHILD JOIN THE STYLE SERVICE IF THEY HAVE USED THEIR NHS GOS 3 VOUCHER AT ANOTHER OPTICIANS?
CAN MY CHILD HAVE ADDITIONAL PAIRS ON THEIR STYLE SERVICE PLAN?
OUR QUALITY PROMISE
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