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Frequently Asked Questions
GENERAL
WHY CAN'T I CHANGE THE BIRTHDATE FIELD IN THE PERSONAL INFO SECTION OF MY ACCOUNT?
I'VE MOVED. HOW CAN I UPDATE MY ADDRESS TO CONTINUE RECEIVING MAILINGS?
HOW DO I CONTACT N1 EssilorLuxottica WITH A QUESTION?
DO YOU SELL GLASSES ONLINE OUTSIDE THE UK?
HOW DO I ADD A STYLE TO MY FAVOURITES?
IS MY ACCOUNT SECURE?
HOW DO I UNSUBSCRIBE FROM EMAILS?
WHAT IF I HAVE A QUESTION THAT WAS NOT LISTED HERE?
WHERE IS MY NEAREST N1 EssilorLuxottica STORE?
WHAT TIME ARE YOU STORES OPEN UNTIL?
WHAT IS YOUR REFUND POLICY?
EYE-TESTS AND PRESCRIPTIONS
DO YOU ACCEPT OUTSIDE PRESCRIPTIONS?
HOW DO I MEASURE A PD? WHAT IS A PD?
WHY ARE THE PRESCRIPTIONS THE SAME UNDER THE EYEGLASS AND SUNGLASS TABS?
MY PRESCRIPTION DOESN’T FEEL RIGHT. WHAT SHOULD I DO?
WHAT IF THE PRESCRIPTION IS WRONG ON THE GLASSES I BOUGHT ONLINE?
HOW DO I SEND YOU MY PRESCRIPTION?
I HAVE A STRONG PRESCRIPTION, CAN I STILL BUY MY GLASSES ONLINE?
HOW CAN MY PRESCRIPTION DATA BE USED?
HOW DO I KNOW WHICH LENSES WILL WORK BEST FOR MY PRESCRIPTION?
HOW OFTEN SHOULD I HAVE A SIGHT TEST?
WHAT'S INVOLVED IN A N1 EssilorLuxottica EYE TEST?
DO I NEED TO KNOW MY PRESCRIPTION WHEN VISITING A N1 EssilorLuxottica STORE?
CAN I RESCHEDULE OR CANCEL MY EYE TEST?
WHERE IS RETINAL SCREENING AVAILABLE?
WHERE IS MY NEAREST N1 EssilorLuxottica STORE?
HOW MUCH DOES AN EYE TEST COST?
HOW CAN I BOOK AN EYE TEST?
CONTACT LENSES
I RAN OUT OF CONTACT LENSES. HOW DO I GET MORE?
CAN I ORDER CONTACT LENSES ONLINE?
ARE CONTACT LENSES SUITABLE FOR ME?
WHAT ARE THE BENEFITS OF WEARING CONTACT LENSES?
WHEN CAN CHILDREN START WEARING CONTACT LENSES?
DO I NEED A PRESCRIPTION TO BUY CONTACT LENSES?
CAN I USE MY SPECTACLE PRESCRIPTION TO BUY CONTACT LENSES?
WHAT TYPES OF CONTACT LENSES ARE AVAILABLE FROM N1 EssilorLuxottica?
HOW DO I INSERT AND REMOVE MY LENSES?
WHICH CARE PROCEDURES ARE MOST IMPORTANT WHEN IT COMES TO LOOKING AFTER MY CONTACT LENSES?
WHAT SORT OF EYE PROBLEMS CAN OCCUR WITH CONTACT LENSES?
HOW CAN I GET THE BEST OUT OF MY LENSES?
SPECTACLES AND SUNGLASSES
CAN I BUY GLASSES WITHOUT A PRESCRIPTION ON YOUR WEBSITE?
CAN I ORDER GLASSES ONLINE?
WHERE IS MY NEAREST N1 EssilorLuxottica STORE?
WHAT BRANDS DO YOU SELL AT N1 EssilorLuxottica?
CAN YOU REPAIR MY GLASSES?
DO YOU HAVE DIFFERENT TYPES OF LENSES?
DO YOU HAVE PRESCRIPTION SUNGLASSES?
HOW CAN I ENSURE THE GLASSES I WANT WILL FIT ME PROPERLY?
GIFT CARDS
HOW DO I PURCHASE A GIFT CARD?
WHEN DO GIFT CARDS EXPIRE?
HOW MUCH CAN I LOAD ONTO A GIFT CARD?
WHERE CAN GIFT CARDS BE REDEEMED?
WHAT IF I LOSE MY GIFT CARD?
CAN I OBTAIN A REFUND ON MY GIFT CARD?
BUY ONLINE
FORGOT YOUR PASSWORD ISN' T WORKING FOR ME, HOW DO I RESET MY PASSWORD?
CAN I BUY MULTIFOCAL OR BIFOCAL GLASSES ON YOUR WEBSITE?
CAN I SEE MY ONLINE PURCHASES IN MY ACCOUNT?
HOW DO I FINALIZE MY PURCHASE ONLINE?
HOW DO I PAY IN INSTALLMENTS WITH KLARNA?
WHAT PAYMENT METHODS I CAN USE TO CONCLUDE MY ORDER?
WHEN WILL MY CREDIT CARD BE CHARGED FOR AN ONLINE PURCHASE?
HOW DO I USE A PROMOTION CODE?
SHIPPING & RETURNS
HOW LONG WILL IT TAKE FOR MY GLASSES TO GET HERE IF I ORDER ONLINE?
HOW DO I RETURN MY PURCHASED ORDER ONLINE?
CAN I RETURN MY ONLINE PURCHASE TO THE STORE?
HOW SOON WILL I BE CREDITED FOR MY ONLINE RETURN?
HOW MUCH DO YOU CHARGE FOR SHIPPING?
HOW DO I CANCEL MY ONLINE ORDER?
OUR QUALITY PROMISE
TAILORED EYE CARE
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