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The N1 EssilorLuxottica Quality Promise
The N1 EssilorLuxottica Quality Promise means we vow to keep your eyewear in perfect condition, year round. We deliver expert aftercare for life, so whatever the matter, from optical tests to that extra pair of glasses, we’re here to make your journey stylish and of unbeatable quality.
TAILORED EYE CARE
LEADING OPTOMETRISTS
Our Optometrists are fully qualified and experienced, ensuring your eye care is expertly tailored to your needs.
CONTACT LENS SPECIALISTS
Every contact lens consultation includes a full suitability assessment as well as advice and guidance on aftercare for your lenses.
ALL THE TIME YOU NEED
Our thorough eye examinations include a pre-screen, full eye test and free aftercare for one year for a single fee or NHS voucher.
ONE YEAR FREE AFTERCARE
Any further appointments needed within one year including check-ups, progress visits or prescription updates are free of charge.
PERSONAL STYLE ADVICE
YOUR STYLE, OUR PLEASURE
Since 1962, our optical advisors have been helping our customers find their perfect frame. So whatever your personal style, budget and lifestyle needs, we will be happy to help you select your perfect pair.
CURATED SELECTION
We offer a collection of classic styles and cutting edge seasonal trend styles, selected for you by our optical advisors.
LEADING BRANDS
We are proud to stock the best brands on the market. That goes for our frames, lenses and contact lenses.
CLEAR PRICING
We’ll always be clear on the price of our frames & lenses.
30-DAY EXCHANGE GUARANTEE
EXPERT GLAZING LAB
Our state-of-the art glazing lab is in Italy, so the quality of your glasses is guaranteed.
READY TO COLLECT
We know time is invaluable, that’s why our single vision lenses can be ready for collection within 7 working days and multifocal lenses can be ready for collection within 7 – 14 days.*
30 DAY EXCHANGE FOR IN-STORE PURCHASES
Choosing your glasses is a big decision, that is why we offer a no questions asked 30 day exchange guarantee on frames and lenses purchased in store.**
FREE AFTER CARE, ALWAYS
FREE SPRING CLEAN
Whether you’ve had your glasses for a year or a decade, we’ll offer free cleaning and fitting, even if you didn’t purchase your glasses from us. Just visit any of our stores, no appointment needed.†
BREAKAGE PROTECTION
Accidents happen. If your frames break within a year of ownership, we will replace them with the same pair (or equivalent, if unavailable) at 50% off the original price, including prescription lenses.††
TERMS & CONDITIONS:
*These figures are for 98% of glasses and are dependent on prescription, frames and lenses.
**Within 30 days from the date of purchase, presenting the receipt, for an exchange of the same value. Valid in all N1 EssilorLuxottica Opticians, excluding department stores (products bought in department stores need to be returned to the same location). Only one exchange allowed. Products need to be undamaged. Lenses are included in the offer. If the value of the new pair is less than the original pair, the remaining balance can be put on a N1 EssilorLuxottica gift card.
†Includes cleaning, fitting and screw tightening. Does not include substitution or replacement of spare parts.
††Valid within 1 year from the date of purchase, on presentation of the receipt and the damaged spectacles or sunglasses to be returned. 50% off the retail price paid at time of purchase for the damaged frame. If the frame is unavailable, can replace with a frame of the same value. Valid in all N1 EssilorLuxottica stores, excluding department stores (products bought in department stores need to be returned to the same location).
OUR QUALITY PROMISE
TAILORED EYE CARE
PERSONAL STYLE SERVICE
FREE AFTERCARE, ALWAYS
FREE & GREEN SHIPPING
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